Return policy
mrwalking.com offers a 30-day return policy for most products, allowing you to return eligible items for a refund, exchange, or store credit, provided the items are in their original condition, unused, unopened, and with all original packaging and accessories intact. Customized or personalized products, as well as certain security equipment that has been installed or activated, may be subject to restocking fees or may not be eligible for return, unless defective.
Return Process:
1. Contact our customer support team within 30 days of receiving your order to request a Return Merchandise Authorization (RMA) number.
2. Package the item securely, including the RMA number on the package, and ship it back to us within 14 days of receiving the RMA.
3. Return shipping costs are the responsibility of the customer, unless the return is due to a defective product or an error on our part.
4. Once we receive and inspect the returned item, we will process your refund, exchange, or store credit within 7-10 business days. Refunds will be issued to the original payment method.
Defective Products: If you receive a defective product, please contact us immediately. We will arrange for a replacement, repair, or refund at no additional cost to you, in accordance with the product's warranty terms.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at .
Please contact our Customer service at to get the return address.